Hours and Policies

This page provides you with practical information about our practice. It includes our office address, office hours, appointment scheduling information, insurance acceptance and payment policies.  We are conveniently located on Western Avenue in Guilderland, not far from downtown Albany and Schenectady and just 5 miles west of Crossgates Mall.

Theta S. Pattison, M.D.
2508 Western Avenue
Altamont, NY 12009
Telephone (518) 690-0177
Fax (518) 690-0169

Monday: Tuesday: Wednesday: Thursday:
Friday:

08:00 AM - 04:00 PM
08:00 AM - 04:00 PM
08:00 AM - 04:00 PM
08:00 AM - 04:00 PM
08:00 AM - 04:00 PM

Telephone Calls and Fax Number:  Our telephone number is 518-690-0177.  We answer our telephones from 8:00AM to 12Noon and from 1:00PM to 4:00PM.  Our fax number is 518-690-0169.

Accepted Insurance Carriers
Please check with your insurance carrier to confirm that we accept your specific plan because some insurance carriers have many plans and we do not always accept every single plan offered by an insurance carrier. In general, we accept the following insurances:

  • Anthem Blue Cross
  • Aetna
  • Blue Cross
  • Blue Shield (except HMO 100 series and MCO 501)
  • CDPHP
  • Champus/Tricare
  • Excellus
  • Empire Plan
  • Medicare
  • MVP
  • United HealthCare
  • Univera

We do not participate with or accept Fidelis, WellCare or Workers' Compensation.

Payment Options and Policies
We accept cash, checks and most major credit cards. Payment must be made at the time of your office visit or we charge a $25.00 fee to bill you for services.  We do charge a Fifty Dollar ($50.00) fee for missed appointments if you fail to call and cancel the scheduled appointment prior to the time of the appointment. 

Appointment Scheduling Details
We are a very busy practice with appointments booked months in advance, so please be flexible in your available times.  You can request an appointment either by calling our office at 518-690-0177 or by using the Appointment Request page on this website.  We do charge a Fifty Dollar ($50.00) fee for missed appointments if you fail to call and cancel the scheduled appointment prior to the time of the appointment. 

Medical Records
In 2012, we adopted an electric medical record in accordance with government regulations. We have phased out paper charts.  Our electronic medical record is secure, HIPAA - complaint and certified by appropriate entities.

Appointment Reminder Calls
We try to remind all patients about their appointments with reminder calls two days before their appointment, so please make sure we have your correct telephone number so we can reach you.

Nondiscrimination Statement
Theta S. Pattison, M.D. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

Contact Us

(518) 690-0177
2508 Western Avenue Altamont, NY 12009